事源,我6月喺Loewe官網買佢on sale嘅袋諗住送俾阿媽做生日禮物,但出咗貨後Check DHL tracking 份件一直喺西班牙馬德里無move過,阿媽生日都過埋都未收到,所以買其他野做禮物算
…
咁我7月頭email佢哋customer service 話想cancel同refund,佢哋話會處理,但之後我見完全乜動靜都無…連份件都仲係無move過都唔知係退回定點…再email佢哋customer service又唔覆…大拿拿成皮嘢,袋又收唔到錢又退唔到
依家都唔知點算
想問下有無人試過喺Loewe官網買嘢順利嘛?或者有無人都試過差唔多情況? ![:sob: :sob:](https://www.babydiscuss.com/images/emoji/twitter/sob.png?v=9)
呢個情況有啲難搞
我都試過係其他網買嘢,過埋生日都未送貨
諗住Return + refund 但cs話要我收到份件先可退到,hold係物流公司度乜都做唔到
最後我等到收到份件先退
要等收貨先退到咁大鑊!咁最後都真係收到貨而成功退到?
我昨晚忍唔住打長途去佢英國嘅hotline了解過,佢話件嘢連係咪由warehouse出咗都唔知…有可能無出過,亦都有可能出咗但搞錯咗delivery no.寄咗唔知去邊
(但我真係無收過件嘢囉)
佢哋講咗無限次sorry話未試過咁嘅情況…我就更加無奈 ![:expressionless: :expressionless:](https://www.babydiscuss.com/images/emoji/twitter/expressionless.png?v=9)
雖然佢都好似好確實地話會退款俾我,但佢地先要make sure件嘢去咗邊先wor…我心諗如真係寄失咗,一直揾唔到我係咪要一直等落去?
但無理由收唔到貨都要我硬食果成皮嘢掛 ![:nauseated_face: :nauseated_face:](https://www.babydiscuss.com/images/emoji/twitter/nauseated_face.png?v=9)
我打過去銀行又唔show我咁
但我依家係直頭收唔到貨,唔係信用卡有退款保障機制可以幫忙要求申請退款㗎咩?
咁大brand嘅公司,無諗過搞到咁麻煩…![:expressionless: :expressionless:](https://www.babydiscuss.com/images/emoji/twitter/expressionless.png?v=9)
不是啊!佢係 international eshop,只係customer service hotline 喺英國
我成功退到啊,可能佢驚我呢頭退完,果頭個速遞照送俾我,所以就要我收到件貨先俾退
但你份件連係邊都唔知好奇怪wor!咁大間公司都track唔到![:face_with_raised_eyebrow: :face_with_raised_eyebrow:](https://www.babydiscuss.com/images/emoji/twitter/face_with_raised_eyebrow.png?v=12)
原來如此,仲諗住叫你打去類似英國消費者委員會熱線問問添!![:sweat_smile: :sweat_smile:](https://www.babydiscuss.com/images/emoji/twitter/sweat_smile.png?v=12)
唉佢話可能係寄件果陣個label出錯wor…
所以佢哋手上有嘅delivery no. record,除咗顯示落咗DHL order外,就乜都track唔到… ![:expressionless: :expressionless:](https://www.babydiscuss.com/images/emoji/twitter/expressionless.png?v=12)
Customer office喺英國,而出貨嘅warehouse喺西班牙,所以佢哋要啲時間去溝通下…
其實件嘢喺邊我真係唔care,最重要係幾時退返果一皮嘢俾我 ![:sob: :sob:](https://www.babydiscuss.com/images/emoji/twitter/sob.png?v=12)
再係無消息的話,真係唔知要揾香港、英國還是西班牙消費者委員會先搞得掂
真係夠哂international…
再無消息,真係咩途徑都可以試下!估唔到名店出貨都會咁亂![:sweat_smile: :sweat_smile:](https://www.babydiscuss.com/images/emoji/twitter/sweat_smile.png?v=12)
如果用PayPal 付款,可要求全筆退款,然後由PayPal 介入幫手處理
如果是直接用信用卡付款,你可以試下打去俾發卡銀行,睇下銀行幫唔幫你搞退款
PayPal 比較有牙力,所以我網上買野通常都用。
Thanks
佢話依個星期一二會再覆我,希望真係有消息!如果唔係,真係乜途徑都要試了…
我都真係無諗過luxury brand出貨會咁囉
諗住咁大間公司實安全㗎嘛!搞到我都唔敢再online買貴嘢…
原來paypal會穩陣啲,早知我用PayPal
打去發卡銀行就好似”乜都唔關我事,你退唔到錢都要俾住先㗎啦,無辦法”咁嘅態度… ![:unamused: :unamused:](https://www.babydiscuss.com/images/emoji/twitter/unamused.png?v=12)
咁嘅服務態度真係想![:face_with_symbols_over_mouth: :face_with_symbols_over_mouth:](https://www.babydiscuss.com/images/emoji/twitter/face_with_symbols_over_mouth.png?v=12)